For a few month’s now we have had some major issues with our flat, i.e having a new kitchen put in due to wires being exposed in a few places outside the walls where either Justin or Madison could easily touch and could electrocute themselves. We have been in touch with Riversmead since last October when we had another company come round to design the kitchen we are going to have, all theses month’s have gone now and STILL we are waiting, it’s not on! We also have a mould problem in Justin’s room that really needs sorting, we have had the surveyor round many times, he writes things down on his pad and then you don’t hear nothing back about it. Justin’s room is freezing all the time, we have asked for the radiator to be moved under the window, guess what we are still waiting for that to be done too.
I don’t know how many times we have phoned up their customers services, it’s like we are going round in circles every time we phone up. The service we are receiving is just terrible, we have even asked the customer service team to email the highest manager there is at Riversmead to contact us, and still nothing! apparently he’s always in a meeting when we ask to speak to him, also this other guy who’s dealing with the kitchen etc he never answers his mobile when the customer service try to phone him to get in contact with us. Why have a mobile phone if you don’t answer phone calls! They will be quick to contact you though for their rent!
Think we will have to take this problem further, what do you all think? Have any of you had this experience with any housing association companies before? What was done to deal with this situation?
***This is a Collaborative post***